Improvements in IoT technology have created many opportunities to better pursue customer satisfaction and increase profits in the retail sector. IoT also helps overcome the hustle and bustle of management in shopping centers, as advanced BMS is one of the significant results of a smart protocol.

Mall/shop owners can install smart sensors to better monitor the crowd and maintain security. High-resolution cameras give a clear picture of the flow of traffic in a space, which can be used to get insight about the most crowded spots. This data can be used to better set the AC,

ventilation, and lighting systems. For instance, lights can be set to ramp up at the entrance, exits, and hallways that have higher traffic. These sensors commonly have motion detectors that enable them to work based on occupancy and prevent energy wastage.

There are some other types of solutions with smoke and/or water leakage detectors, which can play a key role in commercial centers and prevent loss in many retail industries. But the most functional feature of a smart protocol might be the enhanced alarm system with which all the

units’ fire alarms can be monitored, and in case of fire, all the exit doors will automatically open and lights will be turned on to facilitate emergency evacuation. Moreover, the main gas valve and AC system are turned off so that smoke is not spread. One of important properties of an intelligent network is optimizing water consumption in big buildings. Pumps and water supply are kept intact, both to better control the cooling/heating system and to avoid large-scale

water wastage.

Moreover, using smart thermostats helps control the climate in an efficient way. Each store’s temperature will be adjusted based on its size and scale. Also, the temperature of cold spots—i.e., places with lower traffic—can be decreased remotely from the control center. Malls and shopping centers can be automated and secured with intelligent door magnets, timers, and the numerous logics of smart solutions.

Smart speakers and screens can be utilized to attract visitors’ attention and advertise a special brand or product. After all, creativity makes a difference.

Whether one is concerned about the impacts of his/her business on the environment or simply seeks to cut costs as much as possible, it is very important to have a record of energy consumption in a project. In the end, these practices pave the way to obtain deeper consumer

satisfaction and higher profitability. Technology can assist business owners to better enhance the consumer experience and manage costs.